TERMS & CONDITIONS

THE OBJECTIVE OF 32 DENTAL SOLUTIONS IS TO PROVIDE HIGHEST LEVEL OF DENTAL TREATMENT AT AFFORDABLE COST TO OUR PATIENTS AND WE STRICTLY BELIEVE THAT WE OUR POLICIES SHOULD BE TRANSPARENT BEFORE, DURING AND AFTER TREATMENT. THEREFORE, PLEASE GO THROUGH THE DISCLAIMERS FOR HASTLE FREE TREATMENT.

32 DENTAL SOLUTIONS HAVE RIGHT TO REJECT TO ANY PATIENT FOR THEIR CONSULTATION OR TREATMENT BEFORE/DURING/AFTER THE CONSULATION OR TREATMENT

 

PATIENTS REGISTRATION

  1. Identity – Name, Contact Number, E-Mail ID, DOB (Everything Fields which we ask is significant and is required. 32 Dental Solutions will not reveal your Fields Publically and it will only be used for Communication, Educational and Bills/Reports Delivery only.
  2. Medical Conditions – Patient will have to clearly specify their Medical Status - Any Medical Problems in Past or in Present. 32 Dental Solutions will not be held responsible if any problem occurs due to patient’s negligence of not letting us know about his/her medical Problem because we may need to completely change or Improvise our treatment approach due to different Medical or Systemic Conditions accordingly.
  3. Medication - Patient will have to clearly specify if they are under any sort of Medications – Due to any disease (BP, Sugar etc.) or self-medication - Multivitamins etc. 32 Dental Solutions will not be held responsible if any reaction occurs due to patient’s negligence of not letting us know about his/her medication because we may need to completely change or Improvise our treatment/medication approach accordingly.
  4. Allergies – Patient will have to clearly specify if they are suffering from any sort of allergy in the past or presently. Even though If no known allergy is present - Local Anesthesia, Antibiotics, Analgesics and other medications can still cause allergic reactions causing redness and swelling of tissues, pain, itching, vomiting, and/or anaphylactic shock (severe allergic reaction). In case of severe allergic reaction, he/she may need to rush to the hospital and get the emergency treatment done there. 32 Dental Solutions will not be held responsible for any kind of allergic reactions.
  5. Pregnancy Status (For Females) – Females will have to clearly specify about their Pregnancy Status (Regardless of any number of Days/Week/Months). 32 Dental Solutions will not be held responsible if any Problem occurs due to patient’s negligence of not letting us know about her Pregnancy Status because we may need to completely change or Improvise our treatment/medication approach accordingly.

 

MEMBERSHIP – TERMS & CONDITIONS

MEMBERSHIP YEARLY BENEFITS – BENEFITS THROUGH OUT THE YEAR

Consultations – There won’t be any consultation charges from the member throughout the year. Although Priority Appointment will be given to the members but appointment will be allotted as per the slots available and there could a waiting time.

X-Ray (RVG) –  There will 50% Discount for Members on single tooth Diagnostic X-Ray. The cost will be calculated on the number of single to X-ray required for multiple tooth diagnosis. The X-Rays are digital and will only be mailed to the patient on next working day morning. The cost of the X-Ray is separate from consultation cost. There are no charges for Procedural X-rays (RVG) for Members.

X-Ray (OPG) – There will be 30% Discount for Members on Full Mouth Diagnostic X-Ray. The X-Rays are digital and will only be mailed to the patient on next working day morning. The cost of the X-Ray is separate from consultation cost. There are no charges for Procedural X-ray (OPG) for Members.

CBCT (IMPLANT CT-SCANS) (INR 6000/Implant) – There will be NO charges from Members for CBCT for Digital Guided Dental Implants Cases. Complete CBCT cost will be adjusted in the cost of Dental Implant, if the patient opts and pay for the Implant within 1 month of CBCT. The Validity for CBCT cost settlement is 1 month only and after 1 month, no CBCT amount will be settled in Implant Cost. If any Patient does not get their Implants done/Books within one month, there CBCT Cost will not be adjusted. This CBCT cost will not be adjusted for any other treatment except Implant within 1 month. These CT-Scans are for In-House purpose and will not be mailed to the patients until asked by them. For Such cases, the DICOM file of CBCT Scan will be Mailed to the Patient, and the CBCT Scans will not be reported (No CBCT Reporting, only CBCT DICOM file to be mailed) to the patient. If any Patient wants CBCT reporting, we will get the CBCT reporting done by the Radiologist but the cost of the CBCT will not be adjusted in Implant cost in that case. In other words, it’s a free CBCT – (1) when the Implant treatment is Done/Booked within one month of CBCT Scanning. (2) If patient does not require CBCT Reporting. For Booking the Treatment, Complete Implant Package amount has to paid within One Month of the CBCT Scan.

CBCT (ENDO CT-SCANS) (INR 3500/Tooth) - There will be NO charges from Members for CBCT for International Standard 3D RCT. Complete CBCT cost will be adjusted in the cost of RCT, if the patient opts and pay for Root Canal Treatment within 1 month of CBCT. The Validity for CBCT cost settlement is 1 month only and after 1 month, no CBCT amount will be settled in Root Canal Treatment Cost. If any Patient does not get International Standard 3D RCT done/Books within one month, there CBCT Cost will not be adjusted. The CBCT cost will not be adjusted for any other treatment except International Standard 3D RCT within 1 month. These CT-Scans are for In-House purpose and will not be mailed to the patients until asked by them. For Such cases, the DICOM file of CBCT Scan will be Mailed to the Patient, and the CBCT Scans will not be reported (No CBCT Reporting, only CBCT DICOM file to be mailed) to the patient. If any Patient wants CBCT reporting, we will get the CBCT reporting done by the Radiologist but the cost of the CBCT will not be adjusted in that case. In other words, it’s a free CBCT – (1) when the International Standard 3D Root Canal Treatment is Done/Booked within one month of CBCT Scanning. (2) If patient does not require CBCT Reporting. For Booking the Treatment, Complete Implant Package amount has to paid within One Month of the CBCT Scan.

Soprocare Decay Diagnosis (INR 100/Tooth) – There are NO Charges for Soprocare Digital Decay Diagnosis / Per Tooth/ Per Filling (if the member opts for filling, Complete Soprocare charges will be adjusted in the filling cost as per tooth soprocare Decay Diagnosis/ per Filling. If the member does not opt for filling, there will be 50% Discount on Soprocare Digital Decay Diagnosis / Per Tooth.

Scaling and Polishing – There will be 50% Discount on Scaling for members, regardless of any number of visits. The cost of scaling will depend upon patient to patient and according to the severity, which would be told to the patient prior to Scaling. Complete Discounted scaling cost has to be paid in advance and appointment has to be booked in advance. The appointment slot will be in mutual availability of the patient and the doctor. Once the Scaling Appointment slot is booked, the patient cannot change the date & Time of the of the visit. If the patient misses the appointment, he/she will have to book another scaling appointment by paying the Discounted amount again. Once scaling is booked, the paid amount will not be refunded in any situation. The amount paid will not be adjusted for any other procedure or for any other patient.

Vita Digital 3D Shade Selection (INR 100/Tooth) - When the patient will opt for Fillings, Crowns -There will be NO Charges for Vita 3d Digital Shade selection/ Per Tooth/ Per Filling/crown (if the member opt for filling/crown. Complete Vita 3D Digital Shade selection charges will be adjusted in the filling/crown cost. If the member cancels the filling or reduces the number of filling, he/she will need to pay INR 100/- for Vita 3D Digital Shade Measurement as per the cancellation/reduction in the Filling Booking/per Tooth.

3M & SDR Fillings - There will be 30% Discount on 3M Fillings & 20% Discount on SDR Fillings. Complete Discounted Fillings cost has to be paid in advance and appointment has to be booked in advance. The appointment slot will be in mutual availability of the patient and the doctor. Once the Filling Appointment slot is booked, the patient cannot change the date & Time of the of the visit. If the patient misses the appointment, he/she will have to book another Filling appointment by paying the Discounted amount again. Once Filling is booked, the paid amount will not be refunded in any situation. The amount paid will not be adjusted for any other procedure or for any other patient.

Laser Gum Treatment -  There will be 20% Discount for on Laser Gum Treatment for Members. Complete Discounted Treatment cost has to be paid in advance and appointment has to be booked in advance. The appointment slots will be in mutual availability of the patient and the doctor. Once the Treatment slot is booked, the patient cannot change the date & Time of the of the visit. If the patient misses the appointment, he/she will have to book another Treatment Slot by paying the Discounted amount again. Once Treatment is booked, the paid amount will not be refunded in any situation. The amount paid will not be adjusted for any other procedure or for any other patient.

Zoom Teeth Whitening – There will be 20% Discount on Zoom Teeth Whitening for Members. Complete Discounted Treatment cost has to be paid in advance and appointment has to be booked in advance. The appointment slots will be in mutual availability of the patient and the doctor. Once the Treatment slot is booked, the patient cannot change the date & Time of the of the visit. If the patient misses the appointment, he/she will have to book another Treatment Slot by paying the Discounted amount again. Once Treatment is booked, the paid amount will not be refunded in any situation. The amount paid will not be adjusted for any other procedure or for any other patient.

Kids Pits & Fissure Sealants and Flouride Treatment - There will be 20% Discount on Kids Pits and Fissure Sealants and Flouride Treatment. The Pits and Fissure Sealants which we use is of 3M Standard or above. The Cost of Pits and Fissure Sealants will be according to the number of Tooth.

 

SPECIAL MONTHLY BENEFITS FOR MEMBERS - “MEMBERS SPECIAL OFFER OF THE MONTH”

The Special Member offer of the Month will be valid for particular one month only and the patient can take benefit of the special offer on that particular month only. The Special Offers of the Previous Month may or may not be Valid on Another/Next Month, depending on the Decision by the Clinic Management. Another month a new or same offer of the month can be updated, as finalized by clinic management. The patient can book the procedure on the special offer month by paying the complete discounted offer amount and can get the procedure done in other month as per his/her comfort. Once booked the amount will not be refunded. The benefits from Previous Month Offer will not be given other/next month.

 

Digital Guided Dental Implants Package (No Charges – Worth INR 15000/Implant) – This offer will be valid for this particular month only. There will be no charges for 3 shape Coloured Intraoral Scanning, CBCT, Digital Planning & 3D Printing for your Digital Guided Implant workflow. The cost of the Intraoral Scanning, CBCT, 3D Planning & 3D Printing (INR 15,000/Implant) will be adjusted in the Implant Cost. If the Member cancels his/her crown work after scanning, he/she will need to pay INR 15000/Implant.

3 Shape True Digital CADCAM Crown Package - 3 Shape Coloured Digital Crown/Bridge Scanning (No Charges - Worth INR 3500/Crown) -  This offer will be valid for this particular month only. There will be no charges for 3 shape Coloured Intraoral Scanning for your Crown & Bridge workflow. The cost of the Intraoral Scanning (INR 2500/Crown) will be adjusted in the Crown/Bridge Cost. If the Member cancels his/her crown work after scanning, he/she will need to pay INR 3500/Crown.

International Standard 3D Laser RCT Package - (No CBCT Charges - Worth INR 3500/Tooth) - This offer will be valid for this particular month only. There will be no charges for CBCT Scanning and Planning for International Standard 3D RCT. The cost of the CBCT (INR 3500/Tooth) will be adjusted in the RCT Cost. If the Member cancels his/her RCT after CBCT scanning, he/she will need to pay INR 3500/Tooth.

3 Shape Digital Virtual Smile Designing Package(No Charges – Worth INR 5000/Arch) -  This offer will be valid for this particular month only. There will be no charges for 3 Shape Digital Virtual Smile Designing for Cosmetic Smile Correction. The cost of 3 Shape Virtual Smile Designing (INR 5000/Arch) will be adjusted in the Cosmetic Smile Correction treatment (Veneers & Laminates, Direct Composites, Crowns). If the Member cancels his/her Treatment after 3 Shape Digital Virtual Smile Designing, he/she will need to pay INR 5000/Arch.

MEMBERSHIP VALIDITY

The validity of the Membership and its Benefits will for 1 Year only

MEMBERSHIP RENEWAL

Any Member if Renews His/Her/Family Membership within 15 days of Membership Expiry will get 10% Discount on Renewal of Membership in regards to the Membership Cost at the Point of Renewal of Membership

MEMBERSHIP BENEFITS

Membership benefit will be provided to Members only. The benefits of the membership will be applicable after taking the membership. Any paid procedure/consultation before becoming a member will not be covered in membership. The Membership benefits wil only be on “16 Specified Diagnostic & Procedures” only and according to the “Special Members offer of the Month” only

No Membership Amount Refund will be provided to the Patient after Membership purchase when paid online/offline.

The membership benefits will be in accordance of the type of Membership taken – Silver (1 Person), Gold (2 Person), Platinum (4 Person) and above Add On Member INR 500/person

32 Dental Solutions has Full Rights to Cancel the Membership of any Patient at any given point of time without any Liabilities. 32 Dental Solutions can any Time Stop the Membership Program without any Liabilities. 32 Dental Solutions can any time Change/Add/Cancel the Benefits of Membership.

ADD ON MEMBERSHIP

Any extra person can be added on to any Membership Type by paying for “Add on Membership “fee.

The Validity/Duration of “add on membership” when added on will be till the tenure/duration of primary membership. For example, if a primary silver membership of Patient A is from 15th of June 2019 to 15th of June 2020 and there is add on membership of Patient B on 15th December 2019 on the same membership, the Validity/Duration of both the Patient A & B will be till 15  June 2020.

Discounts on the procedures will be valid for members only.

 

APPOINTMENT – TERMS & CONDITION

No Refund will be provided to the Patient after Appointment or Consultation Payment. Patient cannot cancel his/her appointment after appointment booking. The online consultation paid amount is for consultation only. The diagnostic cost like x-rays (RVG, OPG & others) are separate and is not a part of consultation amount. The Consultation amount will not be adjusted in any treatment amount. We do not guarantee for any treatment/procedure other than consultation on the first visit until emergency treatment is not required. The appointment for treatment/procedure will be provided to the patient after first consultation visit. The consultation amount is valid till 7 working days or till the treatment is finished of what patient has opted and paid. We can any time reschedule/ Cancel the patient’s appointment according to the availability or last minute emergencies. Patient can’t miss his/her appointment after booking under any circumstances. If the patient cannot come on given his/her appointment time slot, Patient will require to book another appointment slot and Patient will be charged separately for the new appointment booking. Once the patient misses his/her appointment, we will not adjust the booked appointment to another day/time. Patient will choose the Time and Date for the appointment as per his/her comfort, but there could be a waiting time at the reception according to the number of patients. 32 Dental Solutions does not guarantee “No Waiting Time”, but priority will be given to patient who paid & booked online. An appointment “E-Coupon” will be send to the patient through mail and what’s app, which has to be shown by the patient at the reception during their Clinic Visit in their registered phone number. Member cannot cancel his/her appointment after appointment booking. Appointment for consultation can be taken on phone/online/walk in. Appointment for procedure has to be booked after paying TDCA (Treatment Date Confirmation Advance) – 1000 INR, at the reception and can't be taken on phone and online. The same Terms and Condition applies for Members, although priority for appointments will be given to members and online appointment paid patients.

Appointment Booklet – On your First visit of your Consultation, a clinic patient record booklet will be issued to new patient which is part of the Consultation Fee. If any Patient/Member does not bring his/her appointment in any visit post Consultation,  a new Booklet will be issued which is chargeable for Member/Non-member. (Please Bring your Booklet along with you as this is important for Keeping Perfect record, which is beneficial for both, you and the operator). We can any time reject for your Treatment in-spite you are ready to pay for the booklet.

 

TREATMENT - TERMS & CONDITIONS

Consultation & Diagnosis – The consultation Charges is valid till 7 working days or till the discussed treatment is not finished in single go. If the patients want to take time to think and return back after more than 7 days for their Planned treatment, he/she will require to pay separate consultation charges as the degree of problem may change and there could be a requirement of improvisation of treatment plan altogether.

X-Rays & Other Diagnostic Services - The Diagnostic X-Rays - CBCT, RVG, OPG & Soprocare Diagnosis are separate and is charged separately. The OPG & RVG are Digital and will only be mailed to the patients. We do not provide X-Ray film print outs and we only mail them. There are no extra charges for Procedural RVG which we do during the treatment. These RVG are not mailed and purely for in-office use. For 3rd Molar (WISDOM TOOTH) eruption problem, OPG is mandatory. Incase of CBCT, we do the E-Reorting in the form of PDF, which is mailed to the Patient along with DICOM Scan File. While for CBCT (Implant & RCT) we do now charge from the members if they go ahead/Books the Discussed Treatment witin One Month of the Scan. In This Scenaro only the DICOM File is mailed with No Reporting. (For More Details - Please Go Through the Membership Section)

Appointment for Treatment - Appointment for Treatment/Procedure has to be booked after paying TDCA (Treatment Date Confirmation Advance) – INR 1000/-which will be adjusted at the last visit of the treatment and will not be returned once paid after appointment booking. TDCA amount is non-refundable for appointment cancellation at any given point of time.  Do not Cancel your appointment at the Last Minute. At least Inform us 48 hours Prior if there is any change/rescheduling of appointment. As a Rule, if we (32 Dental Solutions) cancels your Appointment at Last Minute, we will Provide You Free or Extend Platinum Membership (Worth INR 2000) to our Patients. We do not provide anything else on last minute appointment cancellation from clinic end other than free membership or membership extension.  Treatment/Procedural appointment when booked and TDCA paid, if missed/rescheduled by the Patient due to any reason will be chargeable as Appointment Missing Charges (AMC)- INR 500/- from the patient accordingly, if 48 hours’ notification as a text request for rescheduling it is not provided either by patient or the clinic. Appointment rescheduling not within 48 hours of appointment will be considered as missed appointment and is chargeable.   AMC (Appointment Missing Charges) will be deducted from TDCA according to the missed appointment, and another TDCA amount has to be given if the patient misses the given appointment 2 times in any manner. At the end of the procedure, the remaining balance of the TDCA amount will be adjusted and not the initial. TDCA will not be adjusted for relative, family member or any other patient other than the patient on whose name TDCA was applicable. It is compulsory to bring this Booklet to get your TDCA refunded.  TDCA will not be refunded in case you do not bring this booklet.

Fillings – Sensitivity rarely can occur after filling depending on the extent of decay and quality of material used. Normally sensitivity subsides by its own but can require other treatment approach (RCT/Laser Sensitivity Treatment) for the same, which will be considered and charged separately.  You can still get decay on the filled tooth, if you do not maintain good oral hygiene. If decay occurs, it has to be treated again i.e. Re-Filling or RCT, which will be charged separately. There is no warranty for the fillings.

RCT - Any time in future if pain on biting occurs i.e. infection occurs; Re-RCT/EXTRACTION need to be performed. There is no warranty for the RCT. Remember it is uncertain to determine the life of treated tooth. Although we use new and sterilized files for cleaning and shaping the root canal, very rarely the instrument can fracture in the canal due to mechanical failure. The outcome of the treatment will depend upon many factors, i.e. location of the breakage, curvature of the canal and many more. The end result could be extraction of affected tooth. In such cases the after treatment will be considered as separate treatment with separate cost. Cost of the core build up and crown are separate in respect to RCT. All the procedural X-Rays & temporary filling charges are included with no extra charges.

Crowns - Warranty of the crowns will only be applicable for crowns and not for tooth. Warranty does not cover two things i.e. any damage to the tooth and crown dislodgement. If the damage of Crown is in warranty, the crown will be repeated and you need to bear 20% of the New crown charges that point of time as handling charge. You need to keep the warranty card safely or should know the number of the card. There is no warranty if patient misplaces the crown/bridge.

Implants – CBCT is Compulsory for Implant Planning which is charged separately (Free for Members). The warranty of the implants will be in accordance to the implant system used which will be told initially. The warranty covers replacement by new implant and not to refund. In case it's not practical to replace the implant, the 50% cost of the implant will be refunded after Implant Retrieval. You need to understand that implant can fail due to poor oral hygiene and other systemic diseases. So, proper oral hygiene should be maintained in order to avoid infection or Bone Loss .

Orthodontic Treatment – Although orthodontic treatment provides you correction of misaligned teeth to perfection, but relapse can occur any time, if retainers are not worn properly over a given period of time. There is no warranty, if relapse occurs due to patient's negligence. Patient will need to pay extra if fracture of wire/bands/brackets/etc. occurs due to their negligence. There will be no refund,if the Patient may not continue or doesn’t want to continue the Orthodontic Treatment due to any reason.

Extraction – first 24-48 hours are utmost important post extraction, so that no complication develops. If any complication (DRY SOCKET) occurs due to patient’s negligence of not following up post-operative instructions properly, treatment of it will be necessary and will be regarded as separate treatment and the cost will depend upon the severity of the condition.

Scaling –It does not cause mobility since it does not cause tooth structure loss, but it is due to removal of calculus chunks which holds the teeth. Similarly, sensitivity depends upon the degree of enamel loss prior to the procedure and root exposure after calculus removal. If sensitivity remains after primary care, you need to get Laser sensitivity treatment done which is charged separately (Free for Members).

Bleaching – It will drastically improve the colour of the tooth. How long your results will last is variable and greatly depends on your habits. Bleaching can lead to sensitivity which can require other treatment approach (RCT/Laser Sensitivity Treatment) for the same, which will be considered and charged separately.

Laser Gum Treatment - Since different patient respond differently with lasers, there is no warranty of the laser treatment. You need to understand that laser is a conservative, intermediate approach for variety of procedure like sensitivity reduction, sulcular debridement etc. If you do not respond to laser treatment, you need to get conventional treatments for correction of problems \

Denture – There is no warranty on Denture Fracture due to fall and its rectification will be charged separately. Patients may develop certain sore areas (ulcers) after initial denture use which is normal and will go away by its own after relieving the denture high points. Any Procedure (Alveoloplasty) for preparation of arch to receive denture is a separate treatment and the charges will be told by the doctor in accordance to the amount of alveoloplasty required. Any Implant Prosthetic components for denture attachment is separate and is charged separately.

3 Shape Digital Smile Designing – Digital Smile Designing is an excellent tool for (virtual mock-up) assessment of the looks which you will get after treatment, without undergoing treatment. The final results may vary (superior/inferior) in accordance to the virtual initial mock up result.

Changes in the Treatment Plan - During treatment it may be necessary to change or add procedures because of condition found while working on the teeth that were not discovered during examination. Any changes in the treatment plan is separate and will be charged separately in addition to the Initial Treatment Plan.

 

CONSENT

Before Starting any Consultation or Procedure, the Patient will have to Provide Consent to 32 Dental Solutions that they have gone through each and every Terms & Conditions in detail and they have accepted the terms and condition after fully understanding them.

A Complete Consent form will be given in the form of – Printout or Mail or WhatsApp or message with a Consent OTP (One Time Password) prior to any Treatment. After fully understanding the T&C, once they agree to go ahead with the consultation or any treatment, they will need to Provide us the OTP. Patients will only be providing us the OTP when they Fully understand and agree the T&C. In other words, if the Consent OTP is provided by the patient, the Patient Has Legally accepted all the Terms and Conditions and 32 Dental Solutions cannot be held legally for any patient confusion.

PLEASE PROVIDE US CONSENT OTP, ONLY IF YOU HAVE ACCEPTED THE TERMS AND CONDITIONS

PLEASE DO NOT PROVIDE US CONSENT OTP, IF YOU HAVE REJECTED THE TERMS AND CONDITIONS

For Minors, if not possible with them, their parents will need to accept the terms and conditions

THANX FOR CHOOSING 32 DENTAL SOLUTIONS, YOU WILL ALWAYS EXPERIENCE EXCELLENT DENTAL SERVICES WITH INTERNATIONAL STANDARD STATE OF THE ART INFRASTRUCTURE AND TREATMENT

PLEASE SHARE YOUR CONSENT OTP WITH US